What people say about Krystal
Our summary, in our own words, of what 2,544 customer reviews on Trustpilot and Reviews.io and 6 review sites say. We don't test hosts ourselves, and we don't copy or quote anyone's review.
Krystal is a UK host its customers rate very highly. The reason they give again and again is support: fast, patient help from staff who know what they are doing, including when moving from another host. Review sites agree on support and its ethical stance. The main drawback they raise is a higher starting price than budget hosts.
What people say is good
- Support is the stand-out. Customers repeatedly describe quick, friendly and knowledgeable help, and say staff are patient with people who aren't technical.Source 2: RanktoraSource 4: WebHostingReview.co.ukSource 8: Reviews.io
- Moving to Krystal is described as smooth, with support staff helping to transfer websites, domains and email from the previous host.Source 8: Reviews.io
- Several customers say their websites load faster than they did with their previous host.Source 5: HostingSpySource 8: Reviews.io
- People value its B Corp status and green credentials.Source 2: RanktoraSource 8: Reviews.io
- Many reviewers have been customers for years and recommend it to others.Source 8: Reviews.io
What people say isn't so good
- Its starting price is higher than budget hosts, and the cheapest plan covers one website only.Source 2: RanktoraSource 5: HostingSpy
- One recent customer based outside the UK was asked for identity documents before an order was approved, and found the checks excessive.Source 8: Reviews.io
- TechRadar's 2024 review found support slow to help with a simple question, though it still rated the host well overall.Source 3: TechRadar
- Who it suits
- UK small businesses and charities People who want hands-on help from support Anyone moving several sites from another host
- Watch out for
- Prices on Krystal's site are shown without VAT The cheapest plan hosts one website Buyers outside the UK may face identity checks
Reviewed by Jason Washington on . Drafted with help from AI from sources checked against their pages, then approved by Jason Washington.
